We want you to be happy with your NorthTime Luggage purchase.
30-Day Return Window
Eligible for Return
- Requested within 30 days of delivery
- Unused, in original condition
- Original packaging and tags intact, where applicable
Not Eligible for Return
- Items returned after 30 days of delivery
- Items showing signs of use or damage not caused by us
- Items missing original packaging or tags
How to Start a Return
To begin a return, email us at support@northtimeluggage.store with your order number and the reason for your return. We'll confirm your eligibility and provide instructions on how to send the item back to us.
Restocking Fee
We do not charge a restocking fee on eligible returns.
Exchanges
We do not currently offer exchanges. If you'd like a different size, colour, or item, simply return your original purchase for a refund and place a new order for the item you'd prefer.
Refund Method & Timing
Once your returned item is received and approved, your refund will be issued to your original payment method (Visa, Mastercard, or American Express) within 10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us at support@northtimeluggage.store within 30 days of delivery, and we'll be happy to make it right.